Shipping & Returns
Thank you for visiting and shopping at Vilása
We ship through registered and trusted courier partners for orders within India as well as overseas.
Following are the terms and conditions that constitute our Shipping Policy. Domestic & International Shipment Processing Time: All orders are processed within 2-5 working days.
If we are experiencing a high volume of orders, processing may be delayed by a few days.
Please allow additional days in transit for delivery. In most cases, shipment is delivered within 7 - 10 working days within India post processing.
If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Transit time varies from state to state.
Delivery delays can occasionally occur, particularly during festivals and national holidays
Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24.
Vilása is not responsible to track shipments for clients.
The deliveries are dispatched to the shipping address recorded at checkout.
Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained. You may refer to our Return & Exchange Policy for more details.
Returns
Our products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please send us an unboxing video as soon as you open the packaging.
Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
Products purchased prior to sale cannot be exchanged during sale period.
Products bought online cannot be exchanged or returned in stores and vice versa.
No refunds are entertained if the customer has provided wrong or incomplete shipping address.
No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
Customised products or special bulk orders are not eligible for returns or exchange.
International orders are not eligible for returns or exchange.No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
For any query
Email at vilasa.luxehomes@gmail.com
Call at +91 9891555747/ 9999992404