Shipping & Returns
Thank you for visiting and shopping at Vilása
We ship through registered and trusted courier partners for orders within India as well as overseas.
Following are the terms and conditions that constitute our Shipping Policy. Domestic & International Shipment Processing Time: All orders are processed within 2-5 working days.
If we are experiencing a high volume of orders, processing may be delayed by a few days.
Please allow additional days in transit for delivery. In most cases, shipment is delivered within 7 - 10 working days within India post processing.
If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Transit time varies from state to state.
Delivery delays can occasionally occur, particularly during festivals and national holidays
Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24.
Vilása is not responsible to track shipments for clients.
The deliveries are dispatched to the shipping address recorded at checkout.
Duties & Taxes for international orders are not included in your order and are applicable over and above the shipping charges paid at checkout.
Customers to pay the applicable duties and taxes directly to the shipping agency at the time of order delivery. If a customer refuses to pay these charges and therefore delivery is not possible, no refunds will be entertained. You may refer to our Return & Exchange Policy for more details.
Returns
Our products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please send us an unboxing video as soon as you open the packaging.
Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
Customised products or special bulk orders are not eligible for returns or exchange.
International orders are not eligible for returns or exchange.
For any query
Email at vilasa.luxehomes@gmail.com
Call at +91 9891555747/ 9999992404/ 9810147752