Cancellation & Refund Policy

Vilása adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

We do not accept returns due to change of mind.
Our products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
Customised products or special bulk orders are not eligible for returns or exchange.
International orders are not eligible for returns or exchange.

If your purchase meets the exchange criteria above, please contact our customer care team within 2 days of delivery via any of the following channels:
Call at +91 9891555747/ 9999992404/ 9810147752 Monday - Saturday 9.30 AM to 5.30 PM IST
Email at
For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:
Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes and/or any other inclusions sold as a part of the purchase.
Kindly courier the same back to us. 
Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
Our credit notes can be used on our website and in stores.


For any query

Email at

Call at +91 9891555747/ 9999992404/ 9810147752